Effective Date: October 24 - 2024

This policy applies to all downloadable digital product purchases processed via Hotmart.

Thank you for your purchase. We’re committed to providing high-quality digital content that meets your expectations. This Refund Policy explains the conditions under which you may request a refund, in line with Hotmart’s General Purchasing Terms.

1. 7-Day Money-Back Guarantee

If you are not satisfied with your purchase for any reason, you may request a full refund within 7 (seven) calendar days from the date of purchase.

This guarantee applies to all downloadable digital products, such as eBooks, templates, toolkits, and similar files, and ensures a fair and risk-free experience for our customers.

2. How to Request a Refund

Refunds must be requested directly through the Hotmart platform. Please follow these steps:

Go to https://hotmart.com and log in with the email you used at checkout.

Navigate to "My Purchases".

Select the product you wish to refund.

Click "Request Refund" and follow the instructions.

⚠️ Requests made via email, social media, or replies to automated messages will not be processed. Only requests submitted through the Hotmart platform are valid.

3. Refund Conditions

Refunds are granted automatically within the 7-day window, regardless of whether the downloadable digital product has been accessed or downloaded.

Due to the nature of digital products, where access is granted immediately upon purchase, we honor refund requests based solely on the request being made within the allowed timeframe.

After the 7-day period, refund requests will not be accepted unless required by law or approved as an exception.

4. Subscription Products and Trial Periods

This refund policy does not apply to subscription renewals beyond the second billing cycle. If your purchase includes a trial period, be sure to cancel before the trial ends to avoid charges.

Canceling a subscription and requesting a refund are two separate actions. Canceling stops future billing but does not automatically trigger a refund.

5. Refund Method and Processing Time

All refunds will be issued via the original payment method used at checkout. Estimated processing times:

Bank transfer: up to 30 business days

Credit card: up to 90 business days (depending on the card issuer)

If your refund does not appear within the expected timeframe, please contact Hotmart Support with your order information.

6. Chargebacks and Disputes

Initiating a chargeback through your bank or credit card provider will suspend the refund process until the dispute is resolved. To avoid delays, please use Hotmart’s official refund process.

7. Contact Us

For any questions related to this Refund Policy or your purchase, feel free to contact our team at:

[email protected]

We are here to support you and ensure your experience remains smooth and trustworthy.

Note: This policy complies with Hotmart’s purchasing and refund guidelines and applies to customers in the United States, United Kingdom, European Union, Australia, and other supported regions.